Food-Service Industry - Matthew Ivkovich

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Industry Insight: Single Line vs. Scatter Line Service

Thursday, November 10th, 2011in Blogs, Food-Service Industry, by Matt / 0 Comments

This is an interesting topic within the food-service industry that is not necessarily viewed as an issue, but one which could have lasting impacts on customer service, speed of service, and labor costs. Let’s begin by describing what these two different line styles are.

Tags: Fast Food, QSR, restaurants, Scatter Line Service, Single Line Service

Industry Insight: The Chick-fil-A Model

Saturday, February 5th, 2011in Blogs, Food-Service Industry, by Matt / 1 Comments

An in-depth look at Chick-fil-A, and a warning to the other quick service chains, “Overall, Chick-fil-A has been a revolutionary force in the quick service industry. If the Goliath’s of the industry don’t take notice, they might find themselves continuing to lose market share to Chick-fil-A as there is no evidence that their astronomical growth rates will slow any time soon.”

Tags: Arby's, chains, Chick-fil-A, consumer spending, Customer Service, Financial news, Food Service Industry, McDonald's, News, qsr industry, Quality, restaurants, Speed of Service, unemployment, value menu, WEN, Wendy's, Wendy's/Arby's Group, Yum Brands

The Wendy’s/Arby’s UnMerger

Thursday, January 20th, 2011in Business, Food-Service Industry, Merger/Acquisition, by Matt / 2 Comments

On 20 January 2011, Wendy’s/Arby’s Group announced their plan to potentially sell the Arby’s brand in order to focus their attention on the Wendy’s brand. This is the wrong move. I outline the shortcomings of this merger and a strategic plan to fix Arby’s as opposed to selling the brand.

Tags: Arby's, Business, Food Service Industry, Triarc, WEN, Wendy's, Wendy's/Arby's Group